If you have an interview at Next and you’re worried about the questions, here’s a bit of help for you.
If you’re asked about handling customer complaints when they haven’t received their orders, the best thing to do is remain calm, always listen to the customer and genuinely try to resolve the problem. You could try tracking orders to find out where they are, or see a manager to see what compensation could be available to the customer.
Another suggestion is to advise them to contact their post office, or tell them that the company will make enquiries as to whether the order has gotten lost in the post.