Debenhams is a department store selling clothing, cosmetics and accessories. They mainly have positions for customer services staff but also have administration positions.
Generally you are likely to be asked why you want to work for Debenhams. Make sure that you are well prepared with an answer such as it is a shop you like to shop in or you think the company is a good one and want to be with someone you can stay with. If you are in a customer facing role then you need to be prepared to be asked about your customer service skills. You will need to demonstrate that you have the ability to work well with customers and can deal with lots of different types of people.
These days Debenhams often do telephone interviews to start with. If you have never done one of these before, then you may find it quite strange. It can be a good idea to practice by asking a friend or family member to telephone you and ask you some questions. Try to choose someone who will take it seriously and ask you the types of questions you expect them to ask. You could always give them a list of things to ask you.
It is a good idea to find out something of the history of Debenhams so that you can answer any questions on this or try to incorporate it in to your answers so that it is obvious that you have bothered to make an effort for the interview. Try to find out some interesting things about the branch that you are applying to as well.
It is always important to make sure that you read the job requirements and make sure that you can show how you have all of the necessary skills. Even if you have not had a job with the right experience, have some examples of real life experiences you have had that have demonstrated your skills. This could be volunteer work, times when you were studying or even times when with the family, Even a weak example is better than none.
You will probably receive questions about the company and here are some of the examples:
- Why Debenhams?
- What do you know about Debenhams/
- Why do you want to work for Debenhams?
- How would you approach a customer?
Good luck and keep us posted 🙂