I just had the santander customer adviser telephone interview. There were NO questions asked on Santander at all. Interview lasted 17mins. She advised me that she will go quiet at times and will be writing everything I am saying. So I spoke quite slowly for her to type. Made it easier for both of us.
1. A time you provided excellent customer service.
2. A time you built a good relationship with a customer.
3. A time you worked in a team to accomplish the same goal.
4. A time you had to work accurately.
She was very nice and friendly. She also asked follow-up questions (sometimes asking me about stuff I had mentioned already.. but maybe she did not get to type it). e.g. how did you communicate when you were working in that team? or how do you think making this good relationship with the customer will help the business?
Good luck.
Salman.