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Call centre company Firstsource is set to bring welcome news to Londonderry by recruiting almost 100 people after winning a contract to handle customer calls for Sky.
The jobs, which will be a mixture of permanent full-time and part-time posts, will add to the company’s current workforce of 2,000 in Belfast and Derry. The company’s General Manager of Operations stated that Firstsource is proud of its reputation among clients, who regard the Londonderry base as a place where they can expect a high quality service. He also praised the work ethic of the staff in Derry and the customer satisfaction scores that the site obtains, indicating that the call centre is regarded as a centre of excellence.
The company’s expansion is due to significant growth within the clients it services and the high quality service it provides.
The company offers a wide range of flexible shift patterns to suit the personal circumstances of its large workforce, believing that a good work life balance helps to achieve the quality of customer service it needs.
The company has also recently expanded into the Republic of Ireland by taking over two call centres there.
Will you be applying for this jobs?
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