Waitrose refreshes payment system Subscription Required; UK supermarket Waitrose has introduced a new payment system across its entire estate to enhance customer service.
Burberry buys out Chinese franchisee Subscription Required; Luxury retailer and brand Burberry has agreed to buy 50 stores in China from its franchisee in a deal worth £70m.
Mystery shopping: how Sainsbury’s monitors customer experience Subscription Required; Sainsbury’s strongly believes regular monitoring of its stores is crucial to ensure its customer experience isn’t a mystery
Ailing JJB Sports trials new format to aid recovery; The World Cup has brought a much-needed sales uplift at sports specialist JJB Sports, which has also unveiled a new-model store in Slough that it hopes will aid its ongoing recovery.