Call Centre Interview Questions
Before your interview you must understand exactly what the role of a Call Centre involves. You will be expected and perhaps targeted on the number of calls you can handle a day this means dealing with each call as quickly and efficiently but maintaining the thorough values of the company throughout.
Depending on the type of call centre you could call them before your interview and see how they handle your questions and what things they ask, it will always give you an insight.
You will need to be an excellent communicator and your interview will explore this greatly.
You could be asked a few or all of the following types of questions:
What is the biggest challenge you have faced in work in the last 12 months and how did you handle this? Why do you want this job? How would your current Manager describe you? What is your biggest achievement? This question doesn’t have to be work related, you may have achieved something in your personal life which is your biggest achievement. Can you give me an example of? Then listen for the scenarios, think customer service and key skills they will be looking for. What are the key factors that make a call centre successfull? Again make sure you have done your homework and look at other call centres to maybe draw comparisons. How do you manage change? What have you done to promote good Customer Service? Remember because of the type of role you are being interviewed for they will want to know how you perform so they could ask you to do a role play and a good one would be for how you would deal with an unhappy customer on the other end of the phone.
Make sure you do as much research as you can so that you feel confident to answer anything that is asked of you.
Most asked interview questions:
Tell me about yourself
Why should we hire you?
Why do you want this job?
What is your greatest strength?
What is your greatest weakness?
What are your salary expectations?
What motivates you?
Give some examples of teamwork
Describe a difficult work situation project and how you overcame it
Are you willing to travel?
What can you contribute to this company?
Good luck.