Telesales interview: tips and questions.
Telesales staff usually work in call centres or within specific telesales departments of large companies. The job is to contact existing customers or potential new customers to purchase the company’s products or service.
Some people in telesales may be asked to deal with market research for their own or another company to find out the general public’s response to specific products. An excellent telesales person must always be polite, even when customers are rude and may blame them for ringing at an inopportune time.
It is essential to remain calm, and try to explain to the customer exactly what you are offering. Some telesales staff make appointments for sales representatives to go and see the customer, so it is important to enter the correct information regarding the date and time. If you are selling products, you will need to produce an invoice or receipt for the item sold, so being able to operate a computer quickly and accurately is also important.
Telesales staff often work in a large open-plan office with their own workstations. They wear a headset so that the customer can hear them clearly, and it also leaves the hands free for typing any orders.
Many people who work in telesales don’t have formal qualifications, although many university students work in call-centres during vacations, and some may return after completing their degree.
An aptitude for the work rather than specific qualifications is important, although any relevant qualifications should be clarified. Before attending an interview take a look at the website of the company to get an insight into their business.
Ensure you are smartly dressed and arrive in plenty of time for your interview. Smile at the interviewer and make a point to remember their name and use it occasionally. During the interview, you may be asked if you would like to see the department where you’ll work if you are successful. This should be accepted and once you’ve had a tour of that part of the business, speak positively about it. Be enthusiastic – a telesales person must always appear to be happy, as this creates the rapport with potential customers.
Ensure that you speak clearly throughout the interview as your voice is important. It is the only opportunity to assist the customer to like you, and therefore want to purchase the product you are selling.
At the end of the interview thank the interviewer for showing you round and make it clear that you want the job if it is offered to you.