Bank Clerk (Cashier) – Job Description
Learn more about becoming a Bank Clerk – Cashier in the UK.
Main Duties
The bank clerk is the person that customers will first meet when they go in to the branch of a bank. They therefore have to be customer focused and able to have a friendly conversation with everyone that comes in. They will need to be confident in all of their duties because they will have to perform them with the customer watching.
The job will involve paying out money, checking statements, processing payments and transferring money. However, there is also a sales role as bank clerks are expected to be able to offer customers other financial products.
Working hours will tend to be 9-5 and possibly Saturday mornings as well. You will be required to wear a uniform and will be desk based most of the time. There are sometimes part-time positions or even shift jobs in customer service centres.
Expected Salary
The basic salary would be around £14,000 but this would increase up to around £27,000. There may be bonuses available linked to the profits made by the bank as well. There could also be opportunities to get discounts on financial products such as loans, pensions and mortgages.
Pros
Getting to meet new customers every day helps to keep the job interesting.
Great for anyone who loves to chat to people.
Not too many qualifications are required but the starting salary is reasonable.
Cons
The pressure of having to sell products to customers as well as remaining helpful and polite.
Many banks do not have that many staff so you need to be quick and efficient and remain calm when there could be a long queue.
There is a chance that some customers will have problems that they want to discuss and they could get emotional or angry as money can be a very serious matter.
Qualifications Required
School leavers with four GCSE’s at A-C including English and Maths are required.
A friendly personality is essential and so this will be more important than any more qualifications. Training is offered on the job where you will be taught about the bank and the products that it offers.
In most cases where there will be the opportunity to earn NVQ/SVQ in customer service and providing financial service at level 2 and 3. There is also a professional diploma in financial services management which anyone looking to advance in role.
Required Skills
Friendly personality, relaxed and chattyAbility to work under pressureSales skillsIT and numeracy skillsAttention to detail
