Call Centre Interview Questions
Before your interview you must understand exactly what the role of a Call Centre involves. You will be expected and perhaps targeted on the number of calls you can handle a day this means dealing with each call as quickly and efficiently but maintaining the thorough values of the company throughout.
Depending on the type of call centre you could call them before your interview and see how they handle your questions and what things they ask, it will always give you an insight.
You will need to be an excellent communicator and your interview will explore this greatly.
You could be asked a few or all of the following types of questions:
What is the biggest challenge you have faced in work in the last 12 months and how did you handle this? Why do you want this job? How would your current Manager describe you? What is your biggest achievement? This question doesn’t have to be work related, you may have achieved something in your personal life which is your biggest achievement. Can you give me an example of? Then listen for the scenarios, think customer service and key skills they will be looking for. What are the key factors that make a call centre successfull? Again make sure you have done your homework and look at other call centres to maybe draw comparisons. How do you manage change? What have you done to promote good Customer Service? Remember because of the type of role you are being interviewed for they will want to know how you perform so they could ask you to do a role play and a good one would be for how you would deal with an unhappy customer on the other end of the phone.
Make sure you do as much research as you can so that you feel confident to answer anything that is asked of you.
Most asked interview questions:
Tell me about yourself
Why should we hire you?
Why do you want this job?
What is your greatest strength?
What is your greatest weakness?
What are your salary expectations?
What motivates you?
Give some examples of teamwork
Describe a difficult work situation project and how you overcame it
Are you willing to travel?
What can you contribute to this company?
Good luck.
Call centres are great to get into if you feel you can work with clients over the telephone. You will find you have to deal with complaints as well as the standard calls, but if you can do it, you really need to go for it. I liked working in a call centre – some people dont feel able to manage this type of work, in which case dont worry
Working in a call centre is a great job for those who don’t like to move much and are good at dealing with customers. Don’t forget you’ll have to deal with impatient, grumpy customers as well as the nice ones, so you need to have a good dose of patience!
In your interview, try to come across as a friendly, patient and calm person, as they will be looking for people who have good customer service skills. They may also ask you what you would do with customer complaints and different scenarios with customers, so it might be a good idea to rehearse a few before the interview.
The first and foremost to get a job in call center is good communication skills and a lot of patience in dealing with different mindset’s of customers.If you are having these skills ,you are in the first place to get a job .
It is helpful, thanks.