Job Description: Customer Assistant
If you live by the adage that the customer comes first, then this job could be the perfect fit. If you’re great with people, leave a lasting impression, have a positive attitude and go a step beyond what’s expected of you, you might just be the perfect customer assistant.
What you’ll be doing
Being a customer assistant is primarily a client-facing role, but there is interaction required between other staff team members and management. This role entails providing information and answering questions, performing exchanges or refunds where applicable, offering help and ensuring the customer leaves your desk a happy one. Essentially, you should pride yourself on the ability to retain customers and keep them coming back. A great deal of patience is needed, as the role often encompasses having to deal with disgruntled patrons. If you can handle angry customers and still provide service with a smile, then this ideal for you!
On average, you can expect to earn between £9,000 and £13,000 annually working as a customer assistant, and there are lots of part-time positions within this field allowing you time to work elsewhere to supplement your income or pursue other interests should you desire to do so. The role calls for the ability to be the go-between from policies and orders coming from the top to your customer basis.
Who is it for?
If you’re not a fan of sitting in an office, you’ll enjoy being a customer assistant as most of these roles require you interacting with clients on shop floors or behind a customer services desk.
A customer assistant should be personable and knowledgeable, happily dealing with every query whether it be over the phone, via email correspondence or face to face. Because you’re representing your company or brand, you should be clean and presentable and take pride in offering help and assistance. Some basic IT skills may be needed depending on where you work as a customer assistant. There’s no official training necessary to do the job, but you can work your way up to the role within most organizations. You should have excellent communication skills and tact to deal with tricky situations and ensuring the customer stays happy without causing the company a loss. If you value flexibility, a challenge and working with people on a day to day basis, a customer assistant role could be perfect for you.