As an Income officer you will be responsible for ensuring that monies, primarily rents owed are paid on time and any arrears under control. You will be required to visit tenants at their homes and collect rents on a weekly or monthly basis and deal with any concerns or issues that arise out of your visit.
You will be travelling about a lot and spending time making calls to ensure that the tenants are going to be in when you call and chasing people up as required.
Before attending an interview you will need to get your application form, your CV and job description together with any other information you have been given and go through it with a fine tooth comb. You need to make sure that any questions you are asked during your interview if you can do something that you can say yes and if there is something that you are slightly weaker on that you can highlight this first and turn it into a positive before being asked any questions during an interview.
Once you are comfortable that you can do the role and that you know exactly where the interview is going to be held and how you are going to get there then you need to focus on what questions you could ask them close to the end when it comes to asking questions.
Income Officer Interview Questions
Some of the questions you may be asked are as follows:
What do you understand about local government and how the housing market is?Tell me about a time when you have had a meeting with someone who was verbally abusive to you and how you handled this?Have you had any training of how to handle yourself?If you turn up at someone’s house and they have a dog which seems quite nasty, what would you do?Where would you keep the rental monies that you collect during your visiting times?You need to think that not everyone will be pleased to see someone coming to collect their rent and therefore you need to be prepared at all times. Your interviewer will be looking to see if you have the confidence and right manner and attitude to do this role.