If you have been offered an interview for an Insurance Claims Handler then you will come from a customer service background and maybe some kind of financial background or services. As an Insurance Claims Handler you will be speaking to clients/customers and advising them on every stage of their insurance claim from completing the claim to getting the money they are claiming for. You will need to be good at listening and communicating to do this role and have a good head for facts and figures.
Before your interview, please make sure that you have gone through all the information that you have been given including any job description and match this with your CV to highlight any areas you are unsure about your level of skill. By doing this before the interview you will avoid any embarrassing questions on areas you think you are not as strong on.
During your interview, your interviewer will want to find out how you will deal with the customers and how good your customer service skills are.
Insurance Claims Handler Interview Questions
You could be asked questions such as:
How would you go about telling a customer that their claim had not been successful?Have you had any experience of dealing with difficult customers?Do you know three things that customers frequently claim for on their insurance?How would your previous Manager describe your work ethic?What do you understand about Insurance?Name a time you had to use an unusual method to get something done.Tell me about a time where you changed something within a company for the better?Give an example of Best and Worst customer service experienceHow do you deal with a difficult stakeholder?Tell me about a time you had to alter your work style to meet a diversity need or challenge?Why you applied for this positionWhy do you want to work with us?What is the biggest change you have made in your life?There will be many questions maybe around particular products and services so it is important to ensure that you have been very thorough when researching the company and their products and services.
Whilst you are doing your research it is important to think about the basic things such as location, how you are going to get to your interview etc so that you are as prepared as you can be and always take all the documentation you have and a spare copy of your CV and or application form.