If you have been offered an interview for a Money adviser or Debt counsellor then you will have had some previous experience in providing advice to a variety of people in good and bad circumstances. You will need to have a compassionate nature and be able to communicate well remembering that not all your clients will understand the information that you are telling them.
Related: Mortgage Adviser Interview
You will need to not judge your clients; you are there to provide advice on how they can make a difference to their worries and lives and to turn their lives around. Having debt is one of the biggest worries that people have so it is important to understand how bad some people will be feeling and how you can help them.
Your interviewer will be looking to see what experience you have had of counselling people before, what qualifications and courses have you been on to enhance your skills. You will need to be able to demonstrate that you are compassionate to other people and that you act in a very confidential manner at all times as you will be privy to some very confidential information.
Money Adviser (debt counsellor) Interview Questions
During your interview you will be asked questions such as:
What training have you done previously in counselling or providing advice to customers?What is your understanding about debt, amounts, limits etc?What advice do you think we provide here?What do you understand about our company?Depending on the size and set up of the company you may be asked about the dynamics of the office and how you work with other people, in an open plan setting, in private meeting rooms etc.
You will need to be able to demonstrate what types of meetings you have been in before and if you were responsible for running these and to what level etc. This is a client facing role and you will need to dress and act professionally at all times so dress the same to your interview.