Sales Assistant Job Description

  
Sales Assistant Job Description

GENERAL DESCRIPTION

Reporting to the Store Manager, the Sales Assistant will help customers to find the products that they want, answer queries in a friendly manner and process payments efficiently.  You will be expected to work well as part of the store team, follow instructions and take part in the merchandising action plans within the store.

The Sales Assistant’s main remit is to ensure that he/she provides a positive customer service.  This will include sourcing products for customers, making recommendations where appropriate and alerting them to any available special offers or deals.  However, you will also play an important part of the overall store’s success, helping the team to meet its sales targets.

MAIN TASKS AND RESPONSIBILITIES

1. To prioritise the customer on all occasions and to fulfil their needs to maintain customer satisfaction levels and retention.

2. To participate in the normal daily activities involved in the running of the store.

3. To gain an excellent appreciation of the store’s product range so that you can provide correct and useful information to customers.

4. To answer general customer enquiries, whether in store or by phone, and to offer the most suitable solution or action that leaves the customer happy.

5. To maintain a high standard of tidiness and cleanliness within shop displays and other areas of the store.

6. To ensure that shelves and rails are kept stocked and are attractive in appearance to customers.

7. To operate the till, handle cash and process debit and credit card payments.

8. To follow Company cashing up procedures.

9. To assist in removing and changing displays and setting up promotions within the store.

10. To check deliveries coming in to the store, unpacking and stocking items as appropriate.

11. To help with regular stock checks and audits.

12. To follow Company procedures on reporting customer problems to the Store Manager.

13. To follow Company dress and presentation standards.

14. To follow all Company health and safety procedures.

15. To undertake any other ad-hoc duties relevant to the post as and when required.

SKILLS AND EXPERIENCE REQUIRED
Interpersonal skills, developed by interacting with a wide range of peopleGood communications skills, particularly in day-to-day conversations with customers and colleaguesCommitted to excellent customer service and the action required to achieve itAbility to use initiative; undertaking tasks without being promptedBasic literacy and numeracy skillsSKILLS AND EXPERIENCE (DESIRABLE):
Previous experience of working in a retail environmentExperience of using Microsoft OfficeUnderstanding of sales techniques.See also :

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