Julie Cooper of Spring Development is an author trainer and coach, specialising in one to one skills. You can find out more at www.springdevelopment.net
Her book, Face to Face in the Workplace, has been described as “This Years Must have Book” (HR Director)
She has also co-authored books for advisers, coaches and mentors, including The One to One Toolkit, The Groupwork Toolkit and The Job Interview Toolkit. You can find out about them here: www.springpublishing.co.uk, where you can also a free ebook Five Steps to being Heard: how to get your message across to the right person.