Customer Service Assistant CV Example

Use this example CV for free for your job applications after amending it as suitable.

CV Example for Customer Service Assistant

Name

1 Any Road, Anytown AN1 1CV
Telephone: 01234 567 890
Email: anyaddress at example.com

PROFESSIONAL PROFILE

I would describe myself as a motivated, well presented, hard working person, experienced in customer service and thrives working with the public, dealing with queries and helping to solve problems.  I have excellent communication skills and I always like to carry out my work in a professional and efficient manner.  I have proved these skills through my career in reception and retail posts, arranging stock, handling cash and motivating colleagues.  I like to think I am someone who works well alongside others and easy to get along with as I am a sociable person.  I am also willing to take on any training necessary to enable me to carry out my work efficiently or progress my retail career.

KEY SKILLS & EXPERTISE

•    Over 4 years experience working in a customer service
•    Natural willingness to help
•    Able to work productively and instinctively with good initiative
•    Reliable, trustworthy and an excellent understanding of customer care and service
•    Confident in communicating with a wide range of people
•    Able to build good relationships with colleagues and customers
•    Excellent prioritising skills
•    Organised
•    Creative

CAREER SUMMARY

May 2009 – Present:        Customer Service Assistant                             Company, Town
Key Responsibilities:

•    Experience in all aspects of customer service – dealing with enquiries over the phone and face to face
•    Successfully promote positive customer care, helping as much as possible
•    Language Skills – excellent communication skills with a friendly and professional manner
•    Policy – Aware of Health & Safety policies regarding personal safety/lone working
•    Actively greeting customers and maintaining a level of conversation
•    Prioritising workloads as and when customers come in with different issues or problems, ensuring customers waiting receive and explanation and apology
•    Multi-tasking – having to leave a customer waiting while the telephone is answered and dealing with this situation in a polite manner and stressing apologies
•    Listening to and helping customers as much as possible to solve the problem they have discussed.
         
May 2000 – May 2009:        Customer Service Assistant                                      Company, Town 
Key Responsibilities:
•    Worked well as part of an enthusiastic team while using my own initiative when needed
•    Listened to and learned from my Line Manager, not being afraid to ask if I was not sure of anything. 
•    Built up good working relationships with suppliers, customers and colleagues
•    Unpacking and checking of all new deliveries to the department

EDUCATION AND QUALIFICATIONS

2006 – 2009:        HNC – Business Administration, College Name, Town
3 A Levels:        English, French and Geography
8 O Levels:        Including English and Mathematics

REFERENCES ARE AVAILABLE ON REQUEST