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Use this CV example if you are going to apply for a Ombudsman or Ombudsman Manager jobs in the UK. You should amend this example as suitable before sending it to the employers.

As an ombudsman manager, you’ll lead a small team of investigators – helping them sort out our customers’ problems with financial services. Your sound judgment and leadership skills will help your team reach answers that are fair and feel fair. And when that doesn’t resolve things, it’ll be up to you to make legally binding final decisions.

You’ll be a natural, open minded problem-solver, using common sense to resolve complex and challenging situations. Motivated by doing the right thing, you’ll cut through confusion to give people the help they need in a clear and balanced way – all the time leading, motivating and inspiring your team to deliver an excellent service for our customers.

Ombudsman CV Example

[Type the date]
[Type your name]
[Type your phone number]
[Type your e-mail]
[Type your address]
[Type your website]

Personal Summary

Committed, motivated and well-organised Ombudsman experienced working within a busy department. Demonstrates excellent interpersonal skills to gather information and investigate matters.  Able to remain impartial.

Work Experience

Local Government Ombudsman – Mar-08 – Present
Local Government| Manchester
As part of a team providing effective and impartial investigations into complaints lodged using systematic processes gathering and analyzing information.  Presenting the facts of the each case verbally and in a written report, some of which remained within the public domain.

Duties:

•    Investigate complaints filed
•    Monitoring the development and implementation of company policies and national laws
•    Timely submission of reports as required

Key Skills

•    Excellent communicator with good interpersonal skills
•    Focused on the key issues and able to remain impartial
•    Excellent

Education

High School
2005 – 2007| A-Levels:
English (B) Maths (B) History (B) Art (A)

References
Available upon request

Good luck with your job application and CV writing. Don’t forget to comment below if you have any question about the cv example on this page.

Use this CV example if you are going to apply for an IT Helpdesk position. Writing a CV is an important job so take this stage seriously. Don’t forget to amend this example as suitable before using it for your job applications.

An IT Helpdesk person will do following duties:

1st & 2nd Tier Internal Support.
Client imaging and installation
Network cabling and troubleshooting
Good understanding of IT Technologies
MS Windows
MS Server
User creation and maintenance using Active Directory
Internal IT induction and training
Backup monitoring
Printer support
Bug reporting
Incident escalation
TCP/IP Networks
Network Cabling
Ability to work on own initiative
Ability to carry out tasks independently.
Ability to coordinate amongst other staff
Experience in the following would be beneficial:
MS SQL / T-SQL
Active Directory
Microsoft Exchange
Powershell Scripting
ITIL V3 Framework

You will also be expected to carry out tasks that include Helpdesk Support, Custom Application Support, System Imaging, Client PC/Laptop and Workspace Setup, Backup Solutions, Network Cabling.

Helpdesk CV Example

[Type the date]
[Type your name]
[Type your phone number]
[Type your e-mail]
[Type your address]
[Type your website]

Personal Summary

Confident, patient and experienced Helpdesk Support Worker familiar with a number of different computer systems and software within a call-center environment.  Excellent interpersonal skills combined with an analytical and systematic approach to problems.

Work Experience

IT Helpdesk Support – Jan-09 – Present
Computer Inc. | Newcastle
Receive incoming calls on a one-to-one basis to identify, diagnose and resolve Level 1 problems for users of the main computer systems, printers and PC hardware.  Assist Network Technicians to install local area network cabling systems.

Duties:

•    Diagnose and resolve Level 1 software and hardware issues over the telephone
•    Accurately enter information into a database for future reference
•    Assist in the creation of a Frequently Asked Questions (FAQs) report

Key Skills

•    Passionate about customer service with excellent interpersonal skills
•    Excellent knowledge of computer software and hardware
•    Confident and experienced in dealing with difficult situations

Education

High School
2005 – 2007|
BTec in Computing

References
Available upon request

The role involves dealing with 1st and 2nd line support incidents from our clients involving desktop, tablet and mobile devices, VoIP telephone systems and application software as well as network connectivity and related server and cloud service issues.

Good verbal and written communication skills are essential as this role represents the face of the company.

Use this CV example if you are going to apply for a job as ICT Technician. Don’t forget to amend this example as suitable before using it for your job applications.

This position includes but is not limited to the following areas.

• Workshop Computer Repairs
• Remote Support
• PC Delivery/Installation
• Onsite Support
• Management of Remote Monitoring Systems

Requirements

• IT Software & Hardware Experience
• Confident Communicator
• Clean Driving License
• An Appetite to Learn

Companies are usually looking for:

• Experience with Linux OS (use as a workstation)
• Experience with Windows OS (use as a workstation)
• Experience providing 1st/2nd line support including providing telephone support
• Experience with online office tools (i.e. google drive, office 365)
• Have an ‘hands on’ approach to problem solving

ICT Technician CV Example

[Type the date]
[Type your name]
[Type your phone number]
[Type your e-mail]
[Type your address]
[Type your website]

Personal Summary

Confident, motivated and efficient ICT Technician experienced working within an education establishment with knowledge of networking PCs, internet and Windows software.  High attention to detail demonstrated in timely submission of accurate reports and registers.

Work Experience

ICT Technician – Sep-08 – Present
Secondary School | Dover
To ensure the smooth running of the computer systems throughout the school, allowing teaching staff to deliver IT lessons and Administrative functions effectively.  Advise on development and maintenance of all computer hardware and software.

Duties:

•    Carry out installation and configuration of all new computer hardware to allow operation
•    Ensure the continued provision of internet access and allow updates at appropriate times
•    Develop and maintain the ICT equipment register and create a list of replacement needs

Key Skills

•    CLAIT qualification
•    Excellent knowledge of computer software and hardware
•    Good interpersonal skills to allow better team working

Education

High School
2005 – 2007|
BTec in Computing

References
Available upon request

Use this cv example if you are going to apply for an IT Support Analyst job. You should amend this example as suitable before using it for your job applications.

Key responsibilities for a IT Support Analyst

• Co-ordination and Ownership of incidents through to progression
• Provide first line support to internal and external customers
• React to and process Alarms/Monitoring alerts
• Diagnose/triage incidents
• Operate service desk telephone system
• Report and track faults through our Service Management Portal
• Keeping customers up to date at all times
• Answering customer queries
• Assist 2nd and 3rd line support staff as required
• Assist Facilities Maintenance and Security Staff as required

IT Support Analyst CV Example

[Type the date]
[Type your name]
[Type your phone number]
[Type your e-mail]
[Type your address]
[Type your website]

Personal Summary

Analytical problem solving ICT Technician experienced working within a large and dynamic team.  Familiar working with PC and Windows within an office environment, and also with knowledge of other operating systems.

Work Experience

IT Support Analyst – Jan-08 – Present
District Council | Warwick
To provide operational and technical ICT support to staff and Councillors in order to enable Service Areas and Councillors to operate more effectively and efficiently.

Duties:

•    To provide technical support and advice to all users of one or more IT services
•    To plan, manage and maintain IT assets in desktop hard and software
•    To analyse, research and evaluate all areas of PC, Windows operating systems

Key Skills

• Highly analytical approach to problem solving
• Excellent knowledge of computer software and hardware
• Good interpersonal skills to allow better team working
• Strong ability to solve and troubleshoot problems remotely and on site.
• Detailed analytical and data accuracy skills
• Attention to detail approach in undertaking all aspects of the role.
• Excellent communication skills, both written and oral.
• High organised and disciplined with a strong work ethic.
• Positive attitude and ability to be versatile and adaptable in changing environments.
• Responsible to work under own initiative, manages self and time effectively.
• Ability to prioritise workload, deadline orientated to trouble shoot and resolve issues.Personable, presentable and punctual.
• Microsoft applications, programming and SQL reporting skills are required along with experience with Bistrack, Great Plains, Crystal Reports or similar business systems.
• A clean driving licence is essential for this role as you will be required to travel to branch network to fulfil your duties as required.

Education

High School
2005 – 2007|
BTec in Computing

References
Available upon request

Automation Engineer CV Example – Template.

Professional Profile

I am an experienced and frugal Automation Engineer. I am capable of working with, repairing and installing many kinds of robotic equipment. I understand the workings of many mechanical and electrical Automation processes.

Key Skills

Knowledgeable.
Sensible and practical.
Approachable and Friendly.
Focused and attentive.
Highly organised.
Confident.
Friendly.
Flexible.
Adaptable.

Professional Qualifications.
2.2 In Mechanical Engineering.

Work History

January 2017 – Present
Automation Engineer, Nissan Car Factory, London
Working in this busy car factory it was my job to supervise parts of robotic machinery that made cars. I would have to ensure that the machine was working correctly and putting the right pieces together, and if it was not operating correctly it was my job to ensure that I promptly resolved the issue. This would often mean having to open the machine up and reprogram it, or replace parts.

January 2012- January 2017

Automation Engineer, Happy Homes, London.
As a Automation Engineer in this large home building firm it was my duty to program the computer systems that were installed into the homes. As these were modern homes they came with self-cleaning features such as robotic vacuum cleaners and self-cleaning showers, toilets and windows. IT was my job to program each homes robotics kit to ensure that it carried out its function correctly for the purchaser.

January 2011 – January 2012

Automation Engineer, Carries Canning, London
Working for this large canning warehouse it was my duty to ensure that the canning machinery was working correctly. A large robotic arm was responsible for moving cans around without damaging them, applying lids and labels, and then placing these onto a conveyor for quality control. If any of the cans were coming through damaged I would have to investigate the line to find out where the problem was being caused and fix it at the earliest convenience.

Education

GCSE 10xA Grades including English, Maths and Science.
Londonberry Comprehensive School
London
2001

References
References are available on request, or in writing to the above previous employers.

Download Automation Engineer CV Template

Use this CV example if you are going to apply for a CAD Draughtsman job in the UK. Amend it as suitable. You can also download this CV for free at the end of this page.

CAD Draughtsman CV Example

Professional Profile

As a capable and experienced CAD Draughtsman I am very good at creating technical drawings of components or machinery to illustrate the workings of an item. I am capable of creating simple sketches or in depth illustrations with instruction or explanation.

Key Skills

Knowledgeable.
Sensible and practical.
Approachable and Friendly.
Focussed and attentive.
Highly organised.
Confident.
Friendly.
Flexible.
Safe.

Professional Qualifications.
HND in Computer Aided Design.

Work History

January 2017 – Present
CAD Draughtsman, BT, London
Working for this large communications company it was my job to create illustrations of various pieces of the technology utilised by the business to demonstrate to customers how things worked, or to assist in the training of engineers. I would have to look at a piece of equipment and either make an illustration of the item, or make a 3D composition showing how it works. This could then be distributed and would be easy to understand by most people.

January 20012 – January 2015
CAD Draughtsman, Shipwright Services, London.
As a CAD Draughtsman in this shipbuilding services company it was my job to create technical drawings based on information given by my project manager. For example I might be asked to create a new idea for a hull design, and would have to create one within the given specification. I would then present the drawing to the project manager who would get a CAD Engineer to see how it would work within the larger scale of the project.

January 2007 – January 2008
CAD Draughtsman, Building Transitions, London
Working for this large building consultancy company it was my job to create technical plans from specifications to assist the architects in their design and planning of the building. Creating blueprints of proposed buildings meant that they could envisage the building and deal with any issues that otherwise would only show up following building the project.

Education

GCSE 10xA Grades including English, Maths and Science.
Londonberry Comprehensive School
London
2001

References

References are available on request, or in writing to the above previous employers.

Download CAD Draughtsman CV Template

Use this CV example if you are going to apply for a CAD Engineer job in the UK. Amend it as suitable before sending it to the employers.

You can also download this CV for free.

CAD Engineer CV Example

Professional Profile

As a capable and experienced CAD Engineer I am very good at making 3D compositions of buildings in order to establish where fittings, fixtures and utilities can be placed within a building before it is built to avoid any issues after the build. I am capable of creating virtual tours to assist other consultants working on projects.

Key Skills

Knowledgeable.
Sensible and practical.
Approachable and Friendly.
Focused and attentive.
Highly organised.
Confident.
Friendly.
Flexible.
Safe.

Professional Qualifications.
HND in Computer Aided Design.

Work History

January 2017 – Present
CAD Engineer, BT, London
Working for this large communications company it was my job to create 3D virtual tours of buildings that required installations of broadband and telephony services, so that the installation engineers would not have to physically visit the premises and could be assured of taking the correct equipment and supplies with them when they went to install. I would have to work from plans of the buildings, or photos, and create a true to life, scale version on computer.

January 2012 – January 2015
CAD Engineer, Shipwright Services, London.
As a CAD Engineer in this shipbuilding services company it was my job to create 3D models of ships to see where improvements could be made to the build of the engines or other mechanics, and also to the build of the ship itself.

January 2007 – January 2012
CAD Engineer, Building Transitions, London
Working for this large building consultancy company it was my job to create models of buildings that were being proposed to be built, for several different factors including placement, social intrusion and pollution purposes. I would create models of the environment around and then incorporate the proposed build to demonstrate any possible improvements or problems it could create in the area. This would also assist the builders and architects in ensuring that the final build idea was plausible.

Education

GCSE 10xA Grades including English, Maths and Science.
Londonberry Comprehensive School
London
2001

References
References are available on request, or in writing to the above previous employers.

Download CAD Engineer CV Example

Use this CV example if you are going to make your first CV as a template.

Time for your first CV?

Writing your first CV can be daunting if you have no jobs to put on it! But, all you need to do is show your employer what skills and experience you have, along with the kind of person you are, and this should be sufficient along with a good covering letter. I have created a template to illustrate this.

First Time CV Example Template

Johnny Student – Template

Your name -tel number
1 Job Hunter Way, Employment ville, UK. EM1 5LO
Your email address here

Professional Profile

I am a newly qualified GCSE student looking for my first job. I have enjoyed my years in education and have 100% attendance. I was a prefect which meant helping my fellow pupils enjoy school in a safe manner, and I enjoyed assisting colleagues and serving customers, cash handling and communicating with people in the Tuck Room I volunteered in.
Intelligent.   Sensible and practical.   Approachable and Friendly.   Neat and Presentable.       Highly organised.   Intuitive.   Friendly.   Flexible.   Adaptable.    Professional Qualifications.    None.

Work History    None.

I Have no work history as I have only just finished my GCSE education. However, during my time at school I was a Prefect, Recycling Assistant and also helped in the Tuck Shop, all of which I think show my responsible nature and trustworthy character.

Education

GCSE 10xA Grades including English, Maths and Science.
Londonberry Comprehensive School
London
2012

References    References are available on request, or in writing to the above previous employers.

Download First Time CV Example Template